Call Center Overview Dashboard

The project analyzed call center data, focusing on agent performance metrics, call volume, and call topics, aiming to derive valuable insights through interactive and insightful visualizations.

Overview of the Sections:

Overview Section

In the first section, an overall summary of incoming calls was provided. Key average values were presented, and the daily and hourly call volume was visualized interactively.

Agent Performance Analysis

In the second section, a comparative analysis of the agents was conducted. Visualizations were created for average call durations, response times, answer rates, and resolution rates. A data table was also provided for user reference.

Call Topic Analysis

On the third section, calls were evaluated based on their topics. Insights such as identifying topics with lower resolution rates and higher call frequencies were obtained.